Return exchange & refund

Return/Exchange Policy: 30 days Money Back Guarantee and one year Replacement Warranty terms start from purchase date.
Shipping/Handling costs are not refundable.
If you received a product damaged on arrival, we will be glad to replace it with a comparable product. Please contact us by email to set up a replacement. Buyer will pay for return shipping on all return products.
Returns/Exchanges will not be accepted unless authorization has been issued by seller. To receive an RMA number please send an email to us with your order number and details of the issue you are experiencing with your item.
All products should be returned in original packing materials, retail box, UPC or other original items in place with all included manuals, cables, software, etc...
Please contact: or (408)858-6826 for any return information. Our business hour: 9AM to 5PM Pacific Time, Monday to Friday

Refund: If you prefer a refund, please contact us first. We will need your order number and the issue you are experiencing with your order. Most refunds are issued based on the payment method used at the time of purchase.

Payment Method Refund Method Refund Time (After Return Is Received)
Credit Card Credit Card 3 to 5 business days
Checking Account Checking Account Up to 10 business days
PayPal PayPal Account 2 to 5 business days